McKenzie Towne Family Dental - Financial Information

At McKenzie Towne Family Dental, we accept most insurance plans and many of our dental treatments are covered for payment. Our dentists will always recommend what is best for you, based on what procedure lasts the longest, and is the strongest, regardless of whether you do nor do not have insurance. It's really quite simple. Our dentists believe that everyone should have an opportunity to say "Yes" to the dental care they need.

The staff at McKenzie Towne Family Dental is pleased that you have insurance benefits to help with the cost of your dental care. We would like to help you obtain the maximum use of these benefits so please contact us at (403) 257-1180 for a complimentary consultation to discuss your dental needs and to determine your insurance benefits coverage.

We are pleased to offer our patients Dental Financing to help you get the dental care you need. Click here to download a sample financial fee schedule.

At McKenzie Towne Family Dental we accept "Insurance Assignment - also known as Direct Billing".

Known as "direct billing", we will file most insurance claims for you, and reimbursement will then be assigned to our office. To guarantee accuracy when dealing with your insurance company, it is very important that you bring your insurance information with you.  Remember: dental insurance is intended to cover some, but not all, of the costs associated with your dental care. Reimbursement amounts are not, and never have been, a guideline for quality care.

Frequently Asked Questions

Q) Do you accept Insurance Assignment?

A)Yes we do accept Insurance Assignment. Please contact our office at (403) 257-1180 for more information.

Q) Do you accept my insurance?  How much will they pay?

A) We currently accept all private care insurance plans (plans that do not require you to select a dentist from a list or require our office to accept a reduced fee for services). This means that we work with literally thousands of insurance companies. Although we maintain computerized histories of payments by a given company, the benefits do change; therefore sometimes it is not possible for us to give you a guaranteed quote of insurance coverage. We estimate your portion based on the most up-to-date information we have, but it is ONLY AN ESTIMATE.

If you would like to know your exact insurance benefit, we will be happy to file a "pre-treatment estimation" with your insurance company prior to treatment. This does delay treatment, but will give you the exact out-of-pocket figures you may require.

Q) I thought I paid my portion, but I got a bill. Why?

A) We base the patient portion of your bill on our most current data, but there are many factors that can affect this estimate. There may be a deductible (individual or family), or you may have received treatment in another office prior to joining McKenzie Towne Family Dental which is not calculated into our database. Sometimes you may need to see a specialist for care, which also draws on your annual benefit. Insurance companies do not, and cannot, notify us of changes to your benefits. THEY ONLY NOTIFY YOU. If any of these situations apply to you, please let us know when we estimate your treatment costs so we may adjust accordingly.

Q) Insurance didn't pay for my treatment. Now what?

A) We bill your insurance as a courtesy. If insurance does not pay within 90 days, McKenzie Towne Family Dental reserves the right to request payment in full for services from you.  You would subsequently be responsible to collect the insurance funds that are due to you directly from your insurance company. This is rare, but it is important that you recognize that the insurance you have is a legal contract between YOU and YOUR insurance company. Our office is not, and cannot be, a part of this legal contract. Ultimately, you are responsible for all charges incurred in our office.

If you have any questions at all - do not hesitate to contact us!